Home > Latest News > Business News > Northern appoints new commercial and customer director to lead organisation’s drive for growth

Northern appoints new commercial and customer director to lead organisation’s drive for growth

Wendy

11/14/2024 11:39:44 AM

Business News

4 mins read

Northern has appointed Alex Hornby as its new commercial and customer director.

 

From Monday (18 November), he will lead the train operator’s sales, marketing, commercial development and customer experience functions.

 

Hornby, who was born in Liverpool and now lives in Harrogate, studied transport management at Aston University in Birmingham. 

 

Prior to joining Northern, he worked for McGill’s, the UK’s largest privately-owned bus operator, where he was group managing director.

 

He has held a number of senior roles in the bus industry, including that of managing director and then chief executive of Transdev Blazefield between 2015 and 2023. He was also commercial director of trentbarton from 2010 to 2015.

 

Tricia Williams, managing director of Northern, said: “Alex has a brilliant track record of creating customer-centric services and products that grow demand.

 

“His experience in public transport, mostly in the commercial bus sector, will be a great addition to our director group and we’re thrilled to have him on-board.”

 

Commenting on his appointment, Alex Hornby said: “This is an incredible role and I’m excited to get started.

 

“With the support of colleagues across the network and the potential for growth in the region, I know we have the ability to power economic growth.

 

“We can also be a valued asset to our customers, supporting their communities and helping to generate prosperity across the North of England.”

 

In the role of commercial and customer director, Hornby replaces Mark Powles, who is leaving the train operator at the end of December after a handover period.

 

Northern is the second largest train operator in the UK, with nearly 2,500 services a day to more than 500 stations across the North of England.

Other Articles You Might Like

12/10/2024 1:35:47 PM

Combilift Scoops ‘Company of the Year’ at the 2024 Business & Finance Awards
Monaghan, Ireland – 9 December 2024 – Combilift, the global leader in material handling solutions, has been awarded Comp...
Events & Networking 4 min read

Wendy

6/19/2024 8:33:18 PM

RenewableUK CEO and former COP President call for bold leadership on offshore wind
Speaking at the opening session of RenewableUK’s Global Offshore Wind 2024 conference and exhibition at Manchester Centr...
Business News 4 min read

Wendy

11/27/2024 1:58:42 PM

Winners crowned at Hull & East Yorkshire Business Awards
Success has been championed in a new era for the Hull and East Yorkshire Business Awards.
Events & Networking 5 min read

Wendy

4/25/2024 9:49:34 AM

Digital skills in the spotlight as Power Hour marks milestone
A series of free business briefings set up to drive the development of the region’s digital economy is expecting another...
Business News 3 min read