A unique venue which has hosted royalty, political top brass and celebrities has sharpened its customer focus with a key appointment.
Amber Needler, who has worked part-time at The Deep for more than four years, has given up her full-time post with a local marketing and design company for the opportunity to build a career in hospitality.
With experience working front of house, behind the bar and as a waitress she is eager to take on more responsibility and build on the experience she has gained from looking after some big names in sport and entertainment.
Amber’s duties as Administration and Meetings Co-ordinator will also see her become an important member of the team at The Deep Business Centre.
Freya Cross, Business and Corporate Manager at The Deep, said: “The Deep itself is renowned for its unique qualities as a venue for a wide variety of events and increasingly in recent years that side of the operation has worked much more closely with The Deep Business Centre.
“We wanted someone who could bring experience of running top-quality events with the highest standards of customer service, a flair for marketing and an efficient approach to admin and after, two days interviewing high calibre applicants, we were delighted to find someone in our team who could step up.”
The Deep opened in 2002, a year after The Deep Business Centre and, as an education and conservation charity has become recognised nationally and internationally as a major tourist attraction as well as a marine conservation centre of global significance.
During 2017 it hosted a visit by the Duchess of Cornwall. Amber missed out on that because of her day job but she was in the front line when Alan Shearer visited to conduct the FA Cup Third Round Draw in 2014, when Matt Baker of The One Show arrived on his Children In Need tricycle in 2016 and in 2018 when Jason Fox of the Channel 4 programme SAS: Who Dares Wins took the stage at a corporate event.
Amber said: “I really enjoyed working in web design and development but it wasn’t something I wanted to do for the rest of my working life. I saw this as an opportunity to become a bigger part of the business.
“I’ve been working in two different sectors so it will be nice to focus on this role and its synergy with my role in the corporate team at The Deep. I know from experience it will be hard work but with such a variety of events and various celebrities coming in it’s also exciting and very enjoyable.
“I’m looking forward to taking projects from start to finish and to learning more about the corporate side, especially the customer-facing work. Above all I just want to do what I can to help make The Deep even better. We have got a unique venue to work with and our job is to make sure the events we host do it justice.”