Improved delivery visibility and customer service for T&S Enterprises with fully integrated ePOD solution
T&S Enterprises Ltd is an expert buyer, processor and supplier of quality tuna and other seafood products, with a processing facility in North London providing rapid packing and distribution of a huge range of fish and ingredients. Completely focussed upon the time-critical nature of providing incredibly fresh produce to demanding customer schedules, and delivering using an in-house fleet of vehicles, T&S has implemented the fleXipod solution to provide supply chain visibility through to successful delivery.
Following the opening of fish markets at 3am, T&S works to a stringent schedule with preparation and packing completed by 7:30am and all drivers leaving the premises by 8am at the latest.
“We are proud to supply some of the finest restaurants and seafood retail outlets in the UK by handling only the highest quality fish and seafood from around the world”
Our customers demand first class products and we thrive in the challenge of providing only the best.” With prompt delivery a paramount concern, fleXipod has streamlined operations by minimising time spent on paperwork and allowing immediate data visibility for rapid resolution of any deviations.
By utilising the fleXipodiface middleware provided by the fleXipod support team, all routes, delivery data, outcomes, GPS positions and timestamps are communicated in real-time to and from the existing SAGE system used by T&S. In addition, due to the extremely fluid nature of the delivery operation, the fleet drivers have the power to “skip” drops should customer requirements change on-the-fly; the reason for delay is captured, and the solution prompts a redelivery attempt at a relevant time to drive successful delivery within originally anticipated windows.
The fleXipod forms module is extensively used to drive further operational visibility and ensure compliance with procedures. Vehicle checks are prompted at the start of the delivery shifts, and critical information including ice levels and freezer operation is captured at appropriate stages. As typically utilised within B2B operations, proof-of-delivery capture includes signatory name in addition to signature to ensure supply chain completion and facilitate invoicing.
Beyond initial implementation, the fleXipod team is providing a specialised report to allow T&S to forward delivery confirmation directly to the customer from the fleXipod management console
T&S Enterprises said:
We are looking forward to more enhancements. We thrive for perfection and quality, and, having implemented fleXipod, we aim to meet and surpass our customers’ requirements and expectations.
Luke Robinson, Commercial Account Manager at fleXipod, remarks:
fleXipod is allowing T&S to augment its customer service provision and we are especially delighted to support the incredibly detailed and efficient processes T&S follows in order to meet customer requirements in an incredibly tight timeframe. We look forward to providing further functionality when released by our development team.