Claims Department Addition Supports Customer Service Drive

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Claims department addition supports customer service drive

Henderson Insurance Brokers Ltd (HIBL) has further strengthened the claims department of its Hessle office to service increased business activity.

Lucy Dobson has joined as a claims handler, underlining the company’s commitment to maintaining its reputation for good customer service.

Chris Harvey, director, said:

“Henderson Insurance Brokers is 100 per cent committed to providing the very best customer service, of which claims handling is a fundamentally important part.

“The addition of Lucy takes our claims department team from one to three in East Yorkshire, showing, I believe, how much emphasis we place on providing local teams for local claims.

“Operating nationally Henderson strives to ensure a top quality service locally while continuing to see business at the office achieving record levels.”

Before joining Henderson Insurance Brokers, the 22-year-old worked for a personal injuries claims management company in Hull for two years.

Ms Dobson will work mainly in a service capacity seeing claims through from start to finish. Initially, she will handle motor claims, such as road traffic accidents and vehicle theft.

“I have started off with motoring because it has the highest volume of claims, but I eventually expect to work across all types of claims.

“What I am doing now is still claims handling, although of a different type and I’m enjoying it as it’s more of a challenge and more in-depth than in my previous role.”

Ms Dobson, who is from Hull, went to Cottingham High School and Wyke Sixth Form College.

Earlier this year the Hessle banch placed annual client premiums of more than £10m for the first time, compared to the £2.2m the office placed in 2007.
In that time it has also doubled the size of its office space and staff numbers have risen from six to 17.

Henderson is an official partner of World Trade Centre Hull & Humber. It is the only insurance broker in the region that has direct access to the Lloyds of London specialist insurance market resulting in the best deals for customers. The company, which started in Lincolnshire in 1986, has head offices at Trueman House, Leeds.